Phone Direct’s Return Guidelines are applicable only to products purchased by you directly from the PhonesDirect.Ca website. All returns must meet the overall guidelines in order for the individual return policy to apply.
- All products that are new with the retail packaging, never been opened can be returned to Phones Direct within 30 days regardless of the individual return policy.
- Products that are received by Phones Direct in any of the following conditions are not eligible for return and may be rejected:
- Any product not purchased from Phones Direct
- Any product that doesn’t exhibit the described reason for the return
- Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product